Refund Policy

Last updated: August 2026

This policy covers charges for Vixsor's pay-as-you-go premium features (such as OCR-based conversions beyond the free usage allowance), and any future subscription plans.

Free tools and free usage

Vixsor's core conversion tools are free to use without limit. Premium features (such as OCR for scanned or non-English-script documents) include a free allowance — currently 10 uses — before pay-as-you-go charges apply. This policy does not apply to free usage.

Pay-as-you-go charges

Beyond the free allowance, premium features are billed per use, at the time of use. Because you are charged for a specific conversion that is delivered immediately, these charges are final once the conversion completes successfully — there is no prepaid balance or subscription period to refund.

Genuine non-delivery

The only exception: if a payment was successfully charged but no conversion was actually delivered at all — for example, due to a technical failure on our end where you received neither an output file nor a usable result — we will correct that charge. This is not treated as a discretionary refund; it reflects that no service was actually provided for that specific charge.

How to report a non-delivery issue

Contact us via our Contact page with your account email, the approximate time of the charge, and a description of what happened. We aim to respond within a few business days.

Future subscriptions

We plan to introduce a Vixsor Pro subscription option once our pay-as-you-go model has proven reliable for users. If and when a subscription plan launches, this policy will be updated with subscription-specific refund terms (such as a cancellation window), and the update will be reflected here with a new date.

Changes

We may update this policy as our pricing model evolves.

Contact

For any query, please contact via Contact Page.